Terms And Conditions

TERMS of Sale for ONLINE GROUP WORKSHOPS & ONLINE GROUP AND PRIVATE COACHING PROGRAMS'

BACKGROUND:

These Terms of Sale together with the attachment below and any and all other documents referred to in these Terms of Sale set out the terms and conditions on which You will receive coaching by means of a workshop or group coaching program. These terms and conditions also govern any Paid Content sold by Us to Consumers through our websites https://www.soulbodyrevival.com and https://tanacohen.com (“Our Sites”).

Terms and information that are specific to accessing sessions of Paid Content presented by a Coach (as defined below) from or via Our Site or Our Facebook group using the Zoom platform set out in the attachment below for ease of reference, but they will have the same effect as if set out in these Terms of Sale.

Please read these Terms of Sale and the attachment below carefully and ensure that You understand them before purchasing a workshop or program. If you have any query about anything in these Terms of Sale or the attachment, please contact Us to discuss. When setting up an Account before purchasing a Workshop or program, Training Portal, You will be required to read, accept, and agree to comply with and be bound by these Terms of Sale and the attachment. If You do not, You will not be able to purchase either and access Paid Content through Our Site.

All of the information that We give to You will be part of the terms of Our Contract with You as a Consumer whether it is information that We:

are required by law to give to You before You order from Us or

voluntarily give to You and You rely on it either when deciding to order or when, subsequently, You make any decision about the purchase.

We give You some of that information before You purchase and some of it is set out in these Terms of Sale and the attachment.

Paid Content is intended for access and use only by a person who is aged 18 or over, and only a person of that age can set up an Account and make a purchase.

These Terms of Sale apply only anything purchased via Our Sites.

1. Definitions and Interpretation

1.1 In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

“Account”

means the account, referred to in sub-Clause 7.1, that You must set up with Us in order to access Paid Content;

“Background Items”

means background and other information or materials relating to or forming part of the workshop, program, tuition, instruction, teaching, coaching, training, or mentoring to be provided, all of which information or materials is downloadable or viewable as text/graphics;

“Consumer”

means an individual customer who purchases Our services comprising any Paid Content which is to be received or used for their personal use and for purposes wholly or mainly outside the purposes of any business, trade, craft or profession;

“Contract”

means a contract between Us and You for the purchase and access to any Paid Content, as explained in Clause 7;

“Coach”

means the tutor, instructor, teacher, coach, mentor, or other individual who presents the Paid Content and/or who interacts with You online during any session of Paid Content;

“Workshop”

means a course/training program of 4 days for which you will receive access to Paid Content;

“Group Coaching program”

means a course/training program for a period of 10 weeks in which you will receive access to Paid Content;

“Member Portal”

means an online learning platform for which you will access Paid Content.

“We/Us/Our”

means Soulbody Revival;

You”

means the Consumer who sets up an Account and makes a purchase and accesses and uses any Paid Content; and

“Paid Content”

means any content (including text, graphics, images, audio, and video) comprising of either the Workshop or Group Coaching program(subject to additional purchase) and The other workshops, products and add-ons (subject to additional purchase) (where purchased and includes any Background Items or other materials or information, which We offer. The sessions, Background Items and other information or materials are sold by Us through Our Site and made available by Us by means of:

two-way synchronous livestream audio and/or video technology, e.g. Zoom or via Facebook, a synchronous livestream video and/or audio;

recorded streamed non downloadable video and/or audio via Zoom or Facebook; and

downloadable (or other viewable) text, graphics or other video, audio, or other items or information, including Background Items.

Paid Content will be more fully described in other information that We give or make available to You before You order. That information may include the name of any Coach presenting any content on Our behalf but whether it does or does not do so, We may, decide in our discretion, at any time and without notice substitute any other Coach(s) who is suitably qualified and experienced;

2. Information About Us

Our Site, https://www.soulbodyrevival.com is owned and operated by Soulbody Revival company registered in England & Wales and registered office address of Whitegables, Forder, Saltash, PL124QR

3. Contacting Us

If You wish to contact Us You may do so by email at tana@soulbodyrevival.com or by post at the address given in Clause 2 above.

4. Age Restriction and Consumers only

Only if a person is aged at least 18 years of age and a Consumer may they set up an Account and purchase through Our Site and access Paid Content unless given the permission of a primary care-giver.

5. Business Customers

These Terms of Sale and the attachment below do not apply to customers purchasing and accessing Paid Content in the course of any business trade, craft or profession carried on by either them or any other person/organisation.

6. Paid Content, Pricing and Availability

6.1 We make all reasonable efforts to ensure that all descriptions of the Paid Content available from Us corresponds to what You will receive. Please note, however, that due technology and availability there may be some minor changes to timings that may occur.

6.2 Please note that sub-Clause 6.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor discrepancies.

6.3 We may from time to time change Our prices. Changes in price will not affect anything that You have already purchased but will apply to any subsequent purchases or renewals.

6.4 Minor changes may, from time to time, be made to certain Paid Content, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues. These changes will not alter the main characteristics of the Paid Content and should not normally affect Your use of that Paid Content. However, if any change is made that would affect Your use of the Paid Content, suitable information will be provided to You.

6.5 In some cases, as described in the relevant content descriptions, We may also make more significant changes to the Paid Content. If We do so, We will inform You at least 7 days before the changes are due to take effect. If You do not agree to the changes, You may cancel the Contract as described in sub-Clause 13.1.

6.6 Where any updates are made to Paid Content, that Paid Content will continue to match Our description of it as provided to You before Your purchase. Please note that this does not prevent Us from enhancing the Paid Content, thereby going beyond the original description.

6.7 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online.

6.8 All prices are checked by Us before We accept Your order. In the unlikely event that We have shown incorrect pricing information, We will contact You in writing to inform You of the mistake. If the correct price is lower than that shown when You made Your order, We will simply charge You the lower amount and continue processing Your order. If the correct price is higher, We will give You the option to purchase at the correct price or to cancel Your order (or the affected part of it). We will not proceed with processing Your order in this case until You respond. If We do not receive a response from You within 7 days, We will treat Your order as cancelled and notify You of this in writing.

6.9 If We discover an error in the price or description after Your order is processed, We will inform You immediately and make all reasonable efforts to correct the error. You may, however, have the right to cancel the Contract if this happens. If We inform You of such an error and You do wish to cancel the Contract, please refer to sub-Clause 13.4.

6.10 If the price changes between Your order being placed and Us processing that order and taking payment, You will be charged the price shown on Our Site at the time of placing Your order.

6.11 We are not at present VAT registered. In the event that changes VAT will be added to the cost and clearly displayed before You are asked to make a payment.

7. Orders – How Contracts Are Formed

7.1 Our Site will guide You through the process of setting up an Account and purchasing Paid Content. (Please also see the attachment below as to setting up an Account.) Before completing Your purchase, You will be given the opportunity to review Your order and amend it. Please ensure that You have checked Your order carefully before submitting it.

7.2 If, during the order process, You provide Us with incorrect or incomplete information (including any incorrect or incomplete information about Your order) please contact Us as soon as possible. If We are unable to process Your order due to incorrect or incomplete information, We will contact You to ask to correct it. If You do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel Your order and treat the Contract as being at an end. We will not be responsible for any delay in the availability of for You to access the Paid Content that results from You providing incorrect or incomplete information.

7.3 No part of Our Site constitutes a contractual offer capable of acceptance. Your order to purchase constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending You a confirmation by email. Only once We have sent You a confirmation will there be a legally binding Contract between Us and You.

7.4 The confirmation shall contain the following information:

7.4.1 confirmation of your order including full details of the main characteristics of the order and Paid Content available as part of it;

7.4.2 the cost of your order including, where appropriate, taxes and other additional charges;

7.4.3 the duration of your order (including the start date and the expiry date);

7.4.4 confirmation of Your acknowledgement that the Private Coaching, Workshops or Group Coaching Program and Paid Content will be made available to You immediately and that You will lose Your right to change Your mind and cancel upon accessing either the Private Coaching, Workshops, Group Coaching Program or Paid Content as detailed in sub-Clause 12.1;

7.5 In the unlikely event that We do not accept or cannot fulfil Your order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to You as soon as possible and in any event within 14 days.

7.6 Any refunds under this Clause 7 will be issued to You as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs. Refunds under this Clause 7 will be made using the same payment method that You used when making Your purchase.

8. Payment for Paid Content

8.1 Payment for each purchase must always be made in advance in full. Your chosen payment method will be charged when We process Your order and send you an email confirmation. This usually occurs immediately, and You will be shown a message confirming Your payment.

8.2 We accept the following methods of payment on Our Site:

8.2.1 Stripe

8.3 In the event that Your payment bounces or is returned to Us We will suspend Your access to the Paid Content. Where you have accessed the Paid Content the fee will remain due and payable.

8.4 If you believe that We have charged You an incorrect amount, please contact at tana@guidancetoshine.com as soon as reasonably possible to let Us know. You will not be charged for Paid Content while availability is suspended.

9. Provision of Paid Content

9.1 We undertake to make available to You on these Terms of Sale the Paid Content for which You subscribe but if You choose not to access or make any permitted use of some or all of that Paid Content or, for any reason not attributable to Us, You are unable to do so, You will not be entitled to any refund.

9.2 All Paid Content within the scope of your purchase will be available to You in accordance with sub-Clause 7.4.6 from when We send you an email confirmation for the duration of any Workshop & Group Coaching Program as described when You made Your purchase and confirmed in Your confirmation email subject to the following:

9.2.1 Some Paid Content will be made immediately available to You upon purchase. Other Paid Content will become available at certain periods throughout the Private Coaching, Workshop, Group Coaching Program and The VIP Experience. Where the item is a livestream item You will be given advanced notification of the time and date of such. In the unfortunate event that you miss the livestream item You will be able to access the recording of the same by means of Your Account or via Our private Facebook group.

9.2.1 Where we provide a livestream item We will use reasonable endeavours to make it available and start it at the time it is scheduled to start, but the start may be delayed either by the overrunning of a previous item or by other circumstances. Any such delay will not normally exceed 15 minutes but if the start is delayed by more than that period then We will make alternative arrangements for the same to be provided at another time.

9.3 When You place an order, You will be required to expressly acknowledge that You wish for Paid Content to be made available to You to access immediately. You will also be required to expressly acknowledge that by accessing (e.g. downloading or streaming) any Paid Content, You will lose Your legal right to cancel if You change Your mind (the “cooling-off period”). Please see sub-Clause 12.1 for more information.

9.4 In some limited circumstances, We may need to suspend the provision of Paid Content (in full or in part) for one or more of the following reasons:

9.4.1 To fix technical problems or to make necessary minor technical changes;

9.4.2 To update the Paid Content to comply with relevant changes in the law or other regulatory requirements;

9.4.3 To make more significant changes to the Paid Content, as described above in sub-Clause 6.5.

9.5 If We need to suspend availability of the Paid Content for any of the reasons set out in sub-Clause 9.4, We will inform You in advance of the suspension and explain why it is necessary (unless We need to suspend availability for urgent or emergency reasons such as a dangerous problem with the Paid Content, in which case We will inform You as soon as reasonably possible after suspension). Your Subscription will be extended by a period equivalent to the length of the suspension (unless the period of suspension is than 4 hours. If the suspension lasts (or We tell You that it is going to last) for more than 7 days, You may end the Contract as described below in sub-Clause 13.2.

9.6 Any refunds under this Clause 9 will be issued to You as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs.

9.7 Refunds under this Clause 9 will be made using the same payment method that You used when making the purchase.

10. Licence

10.1 When You purchase Paid Content, We will grant You a limited, non-exclusive, non-transferable, non-sublicensable licence for You to access, participate in and use the relevant Paid Content for Your personal, non-commercial purposes. The licence granted does not give You any rights in Our Paid Content (including any material that We may licence from third parties).

10.2 The licence granted under sub-Clause 10.1 is subject to the following usage restrictions and/or permissions:

10.2.1 You may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Paid Content (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’);

10.2.2 When You use a two-way livestream facility to access a Paid Content item or event You must not communicate or make accessible to any other person (who also accesses or participates in it as one of Our customers) anything (by voice, text, image or otherwise) except for a query about or contribution to that item or event which is proper having regard to the content of it.

11. Problems with the Paid Content

11.1 We undertake to provide Paid Content that is of satisfactory quality, fit for purpose, and as described, and to use reasonable care and skill. If any Paid Content available through Your Subscription does not comply or We do not so act, please contact Us as soon as reasonably possible to inform Us of the problem. Your available remedies will be as follows:

11.1.1 If the Paid Content has faults, You will be entitled to a repair or a replacement.

11.1.2 If We cannot fix the problem, or if it has not been (or cannot be) fixed within a reasonable time and without significant inconvenience to You, You may be entitled to a full or partial refund.

11.1.3 If You can demonstrate that the fault has damaged Your device or other content belonging to You because We have not used reasonable care and skill, You may be entitled to a repair or compensation. Please refer to sub-Clause 14.3 for more information.

11.2 Please note that We will not be liable under this Clause 11 if We informed You of the fault(s) or other problems with particular Paid Content before You accessed it and it is that same issue that has now caused the problem (for example, if the Paid Content in question is an alpha or beta version and We have warned You that it may contain faults that could harm Your device or other content), if You have purchased the Paid Content for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from Your use of the Paid Content for that purpose; or if the problem is the result of misuse or intentional or careless damage.

11.3 If there is a problem with any Paid Content, please contact us at tana@soulbodyrevival.com

11.4 Refunds (whether full or partial, including reductions in price) under this Clause 11 will be issued within 14 calendar days of the day on which We agree that You are entitled to the refund. Refunds under this Clause 11 will be made using the same payment method that You used when making a purchase.

11.5 For further information on Your rights as a consumer, please contact Your local Citizens’ Advice Bureau or Trading Standards Office.

12. Cancelling Your order

12.1 If You are a Consumer in the UK or European Union, by default You have a legal right to a “cooling-off” period within which You can cancel the Contract for any reason, including if You have changed Your mind, and receive a refund. The period begins once We have sent You Your email confirmation (i.e. when the Contract between You and Us is formed) and ends when You access (e.g. download or stream) any Paid Content, or 14 calendar days after the date of Your purchase, whichever occurs first.

12.2 After the cooling-off period, You may cancel Your purchase at any time. However, subject to sub-Clause 12.3 and Clause 13, We cannot offer any refunds and You will continue to have access to the Paid Content for the remainder of the Workshop, Group Coaching Program or The VIP Experience, whereupon the Contract will end.

12.3 If you make a purchase by mistake, please inform Us as soon as possible and do not attempt to access any Paid Content. Provided You have not accessed any Paid Content We will be able to cancel the purchase and issue a full refund. If You have accessed any Paid Content We will not be able to offer any refund and You will continue to have access to the Paid Content for the remainder of the term.

12.4 If You wish to exercise Your right to cancel under this Clause 12, You may inform Us or Your cancellation by post or email using the details provided at Clauses 2 and 3 above. Please ensure you provide Us with Your name, address and email address.

12.5 Refunds under this Clause 12 will be issued to You as soon as possible, and in any event within 14 calendar days of the day on which You inform Us that You wish to cancel. They will be made using the same payment method that You used when making Your purchase.

12.6 We may, at our complete discretion offer special promotions in relation to Paid Content. These special promotions may include, but are not limited to, offering You:

12.6.1 the opportunity to cancel before 8.59am on the second day a Workshop and/or Group Coaching Program in the event that You feel You have not received sufficient value.

This sub-Clause 12.6 will only apply where You purchase Paid Content on this specific promotional basis in which case sub-Clause 12.2 will not apply.

13. Your Other Rights to End the Contract

13.1 If We have suspended availability of the Paid Content for more than 72 hours, or We have informed You that We are going to suspend availability for more than 72 hours, You may end the Contract immediately, as described in sub-Clause 9.5. If You end the Contract for this reason, We will issue You with a partial refund based on the access You have received.

13.2 If there is a risk that availability of the Paid Content will be significantly delayed because of events outside of Our control, You may end the Contract immediately. If You end the Contract for this reason, We will issue You with a full or partial refund based on the access You have received.

13.3 If We inform You of an error in the price or description of the Paid Content and You wish to end the Contract as a result, You may end it immediately. If You end the Contract for this reason, We will issue You with a full refund.